NEW CLIENT PACKAGE AND LOYALTY SCHEME
We have decided to change a few elements of our loyalty scheme to reward our longest supporting customers and invite new customers into our salon.
The NEW CLIENT PACKAGE starts from your first visit. This includes £5 off a cut and finish or £10 off a cut and colour which also includes a free gift! In return for your second visit paying full price you will receive an Olaplex treatment worth £10 and a mask treatment for £7. When you return on your third visit you will then receive 50% off any product over £20. On your fourth visit you will receive a free blow dry.
(These offers cannot be used in conjunction with any other offer and must be used with the same stylist. Forty-eight hours cancellation is required especially when receiving the free blow dry or you may still be charged)
At Arena we truly value our customers and we do our very best to help you stay with us. Our New Client Package allows you to build a relationship with your stylist and your stylist will begin to understand your hair needs. Our stylists will provide you with the best products and advice. We can assure you that after your fourth visit your hair will be left feeling in a much better shape and condition.
We advise you to allow extra time on your first visit as our stylist will require you to have an in depth consultation which will last about fifteen minutes. The consultation is just to run through your hair needs and give you the best advice. For all treatments on your second visit please allow extra time for your treatments to process. When using your free blow dry incentive it is always best to arrive fifteen minutes early so that your hair can be shampooed first.
“What about the men?”
The good news is, is that men are included in the offer but with slightly different terms. On their first visit they will receive £10 off a cut; On their second visit, experience the KMX Maxi experience and on the third visit they will receive a free tidy up and buzz cut or colour enhancer. Upon returning on their fourth visit they will receive 50% off any product over £20. The offer must be used within two to four weeks after their last haircut, with the same stylist and once again these offers cannot be used with any other offer.
Our loyalty is to thank some of our longest customers, who have supported us over the years. As a ‘Thank you’, your points are earned from the services you receive, cleverly calculated by our computer system, which you will also see clearly on your receipt. You will receive 5p back in every £1 that you spend which works out to be £5 in every £100 spent. You can spend your loyalty points earned on any of our products. Which means the care we take in selecting products specific to your hair can continue at home. If you are a new client you can join our loyalty scheme from your first visit.
(You cannot use the loyalty scheme in conjunction with any other offer or discount that may be available)
We hope that you enjoy our new client package and loyalty scheme and that you continue to grow a well established relationship with Arena. Please ask any of our stylist if you need and more information.
Look forward to seeing you soon.
Team Arena x